BOOKING CONDITIONS: Cortijo Las
Olivas
1. INITIAL RESERVATIONS
We accept initial reservations via the booking
form on our website www.cortijolasolivas.com. Within a day of
receiving the reservation, we will send you a confirmation via
email. By signing and submitting the booking form, you
confirm that you (and your group) have read, understood and agree
to abide by our terms and conditions (detailed on our website
www.cortijolasolivas.com – website of Cortijo Las
Olivas.)
2. THE BOOKING FORM AND PAYMENT
SCHEDULES
Reservations will be confirmed upon receipt of
the fully completed and Booking Form, the deposit or full payment
of the rental charge. Until that time no contract or agreement will
be considered to exist between us. If significant changes need to
be made in the Booking Form after the reservation has been
confirmed, an amended booking form must be completed.
Note that the deposit in the form of a credit
card, bank transfer or Paypal payment is required to secure all
bookings. You are not required to have a Paypal account in order to
make this payment.
Your reservation is considered tentative and no
contract will be considered to exist between us until we receive
the completed Booking Form, together with the deposit/s or full
payment of the rental charge according to the schedule below. All
Figures in this section refer to the rental charge as set out in
relation to your particular property or properties in our price
list.
If you are booking less than four weeks (28 days
or less) before the first day of your rental, we must receive the
completed Booking Form with 100% of the total price. Failure to do
so may cause us to cancel your booking without prior notice.
Payments will be accepted by Paypal.
If you are booking more than four weeks (28 days
or more) before the first day of your rental, we must receive the
completed booking form with a deposit of 20% of the total price.
Failure to do so may cause us to cancel your booking without prior
notice. Payments will be accepted in the forms described in
paragraph 7.
The price quoted on the price list is the
contractual rental price. Please note that our yearly Price List is
to be considered as an indication only as changes to the prices
might occur during the year and be updated on our
website.
3. THE PARTY LEADER
Cortijo Las Olivas will issue and send all
payment reminders and correspondance to the party leader, and that
person will be referred to as the Party Leader. The Party Leader is
the person who is legally responsible for the contract. Cortijo Las
Olivas will only correspond with the Party Leader. The Party Leader
is responsible for settlement of all payments to Cortijo Las
Olivas.
4. CORRESPONDENCE AND ELECTRONIC
SIGNATURES
For all other correspondence, it is agreed that
both parties accept documents transmitted by facsimile or
electronic means.
5. THE SECURITY DEPOSIT
A 100 Euro cash deposit per property rented may
be required on arrival. This deposit should be given to the owner
when the keys to the property exchange hands if requested. In the
case of group bookings, The Party Leader will be responsible for
handing over all deposits on behalf of the group.
The security deposit will usually be returned at
the end of your stay when the keys to the property are returned. If
there is damage to the property or any outstanding payments to
Cortijo Las Olivas, the security deposit may be retained by Cortijo
Las Olivas.
Clients are obliged to take reasonable and proper
care of the property and leave it in a clean and tidy condition at
the end of the tenancy.
The security deposit may be retained under the
following circumstances:
A.To settle an outstanding balance, invalid or
unpaid cheques, or payments not received according to the Payment
Schedule;
B. To settle amendment or cancellation
fees;
C. To settle cancellation fees for Extra
Services;
D. To settle the Final Bill if payment cannot be
made in local currency or travellers’ cheques;
E. To pay for any damage to the property caused
by you or your group.
F. To pay for extra cleaning incurred if the
property is left in a particularly dirty or untidy
condition.
If damage to the property has been incurred, it
should be reported immediately to the property owner. A settlement
will then be made in accordance with the conditions in paragraph
22.
PLEASE NOTE
Clients are advised that The Security Deposit is
only a nominal sum. Clients and their party are liable for the cost
of all damages to the property and the property of Cortijo Las
Olivas. incurred as a result of their or their group’s actions and
or omissions. If the cost of repair and or replacement of the
damages exceed the amount held in the Security Deposit, the Party
Leader must pay the amount outstanding to Cortijo Las Olivas,
before they leave the property.
Should you wish to alter the name of the Party
Leader provided in the Booking Form, an amended Booking Form must
be submitted.
6. THE FINAL BILL
The Final Bill details any additional charges
such as repairs required as a result of damages caused by the
rental party or lost articles for which the repair/replacement
estimates have not been received in time. The Final Bill is
presented by the owner at the conclusion of the rental period and
is payable to him/her in Euros (cash).
Invoices for any outstanding items will be
forwarded to the client as soon as they are received. These charges
may be paid by credit card, Paypal (additional charge of 4.5%) or
bank transfer.
7. METHODS OF PAYMENT & CURRENCY
FLUCTUATIONS
Payments are accepted in Euros(€)only and may be
made by Paypal in accordance with the restrictions set out in the
above schedule.
The Final Bill, which is presented by the owner
of the property at the end of the rental period, must be paid
directly to him/her in Euros (€).
8. SUBSTANTIAL AMENDMENTS OR CANCELLATIONS BY
YOU
Substantial amendments to bookings, such as a
change of dates or properties, or cancellations must be conveyed
immediately by telephone, fax or e-mail and confirmed in writing
and may be subject to penalty charges as follows:
I. Amendments requested more than four
weeks (28 days) before the first day of the rental period may be
subject to an administration charge of €20.00 with any difference
in the cost of the revised arrangements.
II. Notices of cancellation or of substantial
amendments received within four weeks (28 days) or less of the
first day of the rental period are subject to a penalty of 100% of
the Invoice Price.
III. Notices of cancellation received four weeks
(28 days) or more prior to the first day of the rental period, for
bookings in the current year or for bookings in the following year,
are subject to a penalty of 20% of the price.
9. AMENDMENTS OR CANCELLATIONS BY US
We undertake to notify clients in the unlikely
event that we are forced to make changes to their booking. Should a
property become unavailable for reasons beyond our control, we will
do our utmost to find an alternative property in the same area and
of a similar description, and reserve the right to transfer your
booking to that property. Should no similar or suitable properties
be available, we will refund the full amount paid to us for the
rental and additional services but we will not be liable for
cancellation charges pertaining to travel
arrangements.
10. GROUP SIZE AND COMPOSITION
The number of people staying at the property and
or using the facilities of the property throughout the rental
period must never exceed the number of sleeping places indicated in
the property description and in the Accommodation Description on
our website.
Should the composition of the party as detailed
in the Booking Form change prior to the rental period, clients are
asked to notify Cortijo Las Olivas. promptly via
email.
Guests not staying on the premises (non
residential guests) are not allowed to occupy the property and or
grounds/facilities of the property without prior written agreement
from the owner. Non residential guests are not permitted to use the
swimming pool.
11. LETTING PERIOD
The standard letting period for properties is one
week, Saturday to Saturday. Individual days are available subject
to availability.
12. ARRIVALS & DEPARTURES
A. Arrivals
Clients are expected to arrive at the property
between 4:00 and 7:00pm on the first day of the rental period. If a
different arrival time is anticipated, notification must be
received via email or telephone at Cortijo Las Olivas. well in
advance. Arrivals are not usually permitted before 4:00pm, although
every effort will be made to accomodate our guests' travel
arrangements.
Upon arrival, clients should inspect the property
with the owner and ensure that they fully understand the use of any
appliances, equipment and utilities.
B. Departures
Clients are expected to vacate the property
before 10:00am on the final day of the rental period. The owner
will arrive at the property around 9:00am for an inspection of the
property and presentation of the Final Bill. Should departure prior
to 10:00am be necessary, clients are requested to notify the owner
at the beginning of the rental period in order to arrange an
alternative time for the property inspection (Please note this may
not be possible). If you choose not to be present at the
inspection, you will not be entitled to query the Final
Bill.
13. TRAVEL ARRANGEMENTS AND SERVICES
Clients are responsible for ensuring that they
hold the proper documentation for their visit to
Spain.
14. PROPERTY DESCRIPTIONS
We have visited and inspected each property. The
descriptions contained in our website were accurate at the time of
publication and made in good faith. We decline all responsibility
for any modifications made by the owners without our knowledge, or
for construction or alteration of the landscape in the vicinity of
the property. Clients will be notified in writing of any changes
that are made to a property or anticipated/current construction
projects in the area if we are made aware of them, and the
description will be altered accordingly.
Panoramic views and privacy entail a certain
amount of elevation and distance from main thoroughfares so please
be prepared for a hill or two along the way. Access roads to rural
properties may be rough, twisting and/or bumpy - drivers of
low-slung cars should check with Cortijo Las Olivas. to ensure that
access is reasonable. Stated driving times are
approximate.
15. WEATHER
During unusually dry periods water shortages may
occur in rural locations with the result that lawns may become
scorched and wells may malfunction slightly and produce odd smells.
Likewise, sudden rains can seriously affect roads, drives and
stated driving times.
16. CHILDREN’S SAFETY AND EQUIPMENT
Clients with infants and small children should
check with a Cortijo Las Olivas. if a crib, cot or high chair is
available. These may not conform to safety standards and are used
at the client’s own risk.
17. HOUSEHOLD AMENITIES
A. Linens and tableware
Properties are supplied with linens, towels and
tableware sufficient for the number of guests indicated in the
Booking Form. Fresh linens and towels are provided
weekly.
B. Utilities
Charges for heating are applied according to
consumption and must be paid locally at the end of the rental
period.
5000 kilowatts of electricity are included in the
rental charge. Excess consumption is charged at €0.60 per
kilowatt.
Water and tap hot water are included in the
rental charge. We recommend drinking bottled water
only.
Should problems arise with the delivery of water,
gas, electricity or telephone services, the owner will do their
utmost to remedy the situation but cannot accept responsibility for
non-delivery due to circumstances beyond their
control.
18. SWIMMING POOL
The swimming pool is generally open between May
and September, although this may vary according to the weather and
the property owner’s inclinations. Clients should check with
Cortijo LAs Olivas
Use of the swimming pool is strictly at the
clients’ own risk and children should be supervised at all
times.
19. ANIMALS
Pets are welcome throughout the
property.
20. TRAVEL INSURANCE
Your completion of the Booking Form is taken as a
declaration that you hold a valid travel insurance policy as
generally available in Europe. For non-European citizens we highly
recommend that you obtain coverage for medical and personal
liability, as well as loss of luggage, monies and
repatriation.
21. GROUP BEHAVIOUR
The property will be in a clean and
well-maintained state when you arrive, and it is expected that you
and your party will keep it so throughout the rental period. If the
property has not been left in an acceptable state, the owner at
his/her discretion may add up to €50.00 per person to the Final
Bill for the extra cleaning and tidying required.
The Party Leader is responsible for the decent
behaviour of his party. Should the party behave in a manner that is
not acceptable, the owner has the right to ask you to vacate the
premises.
No camping is permitted on the property
grounds.
22. PROBLEM RESOLUTION AND DAMAGES
Every effort has been made to ensure that you
have an enjoyable and memorable holiday. If, however, a problem
occurs at the property, it is the client’s responsibility to notify
the owner promptly so that he or she may take the action required.
If the problem is not or cannot be resolved satisfactorily within a
reasonable time frame, the client should contact Cortijo Las Olivas
by telephone and ensure that they can be reached while the problem
is being handled.
The Party Leader is liable for any damages caused
to the property, its contents or grounds by any member of the party
or the loss of any articles belonging to the property such as
mobile telephones. The cost of repairing any damages caused by the
party or replacing any articles lost will be included in the Final
Bill, unless the owner has been unable to obtain a cost estimate
for the repairs before the end of the rental period. In this case,
the outstanding issues will be noted on the Final Bill and an
amended Final Bill will be sent to the client as soon as
costs/estimates have been received. The client will pay the amended
Final Bill within 7 days. In the event of a disagreement regarding
the extent of the damage or the cost of the repairs or lost
articles, clients must call Cortijo Las Olivas immediately and
speak directly with a staff member before leaving the
property.
Vacating the property without speaking directly
to an Cortijo Las Olivas staff member will void the client’s right
to query charges or to claim compensation or refund for costs or
rental charges. Cortijo Las Olivas will not offer a remedy for any
issue, problem or complaint raised after the rental
period.
Any refunds offered shall not exceed the amount
of the total Invoice Price.
23. LAW AND JURISDICTION
In the event of a dispute concerning the terms of
this contract, Spanish law will have jurisdiction.
24. RESPONSIBILITY
By completing and submitting the Booking Form,
you and all members of your party acknowledge full awareness of
these Booking Conditions and agree to accept and abide by the terms
stated.
We do not accept any responsibility for the
breakdown of water supply, gas, electricity, telephone, quality of
roads, scorched lawns due to excessive sunlight or pool filtration
systems, although we will make every possible effort to rectify and
solve problems as quickly as possible.
We do not have any obligation to compensate you
for any personal injury, death, loss or damage of whatever nature
suffered by you (or by any member of your party) save to the extent
caused by our own negligence.
